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Terms and Conditions

General

These terms govern your use of, and purchases from, the domain “norrfolks.com” and will be valid for all your future transactions with Norrfolks and visits to the site. By making a purchase from, or using the site you have agreed to these Terms and Conditions and entered into a binding agreement with Norrfolks. Please make sure that you have read and understood these terms when using our site. Norrfolks reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.

Company Information

The registered domain “norrfolks.com” is owned by Norrfolks AB with organization number: 559180-9388. The company is registered in Stockholm, Sweden and sells fine jewelry online. Norrfolks is authorized for the Swedish “F-skatt” SE559180938801.

Address:
Norrfolks AB
Box 12052
102 22
Stockholm Sweden

Purchases

In order to make a purchase at “norrfolks.com” you need to be 18 years old or older. In connection with your purchase you agree that we store and use your personal information, in accordance with the GDPR legislation, to fulfill our commitments towards you. For example, the Email address that you provide during checkout will be used to confirm your purchase with us, as well as to notify you in case of any potential changes affecting your purchase.


We at Norrfolks reserve the right to end a sale or limit the quantities of our products that we supply, and/or to refuse your order and reserve the right not to deliver for any reason without any liability to you. Orders that are unusual or placed in bad faith will be refused. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts of fraud will be reported to the Swedish police and Norrfolks reserves the right to cancel the purchase if any suspicion is raised.

Accepted Countries

Norrfolks approves purchases from all countries within the European Union. Orders placed from countries outside of the European Union may be canceled. We are currently working on expanding our shipping options.

Order process

Once you make a purchase with us, Norrfolks will send you an automatically generated purchase confirmation to the Email address that you entered in the customer data form during checkout. In case you did not receive an email from us after your purchase was placed, please contact customer service.

Once your order has been shipped you will receive a second confirmation email and your purchase will then be complete. Ready-to-ship items will be shipped within 1-2 business days with exception of national holidays. Made-to-order items will be shipped upon completion.

In order to save our planet’s resources, we only send a digital receipt of your purchase to the Email you provided us with. In case you need a printed receipt of your purchase, please reach out to customer service.

Fulfilment

We at Norrfolks will always do our best to fulfill your purchase. There may be circumstances that make it impossible for us to complete your purchase, for example, if our suppliers cannot fulfill their obligations against us. If there is a problem occurring with your purchase, we will notify you immediately via Email. You will have the right to cancel your purchase with us, if we are not able to fulfill it. We cannot offer any compensation to you other than a refund of the product’s purchase price that you paid.

Content and Updates

Norrfolks does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by Email. Norrfolks cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and Norrfolks may at any time amend the content of the site. Norrfolks holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.

Prices

Prices on the website can be selected in the currencies SEK or EURO. Please note that you are billed in the currency that you have selected at the time of purchase and we are not responsible for currency exchange rates or exchange fees imposed by your bank. The final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction and according to their rates.

Norrfolks has no control over these rates and does not take responsibility for any potential exchange rate differences or exchange fees imposed by your bank. All prices shown on the website include Swedish VAT (25% of the total amount) or your country’s VAT rate if you are checking out from a country within the European Union. In the checkout, prior to placing a binding purchase, you can see the total price including all fees, taxes and shipping.

Norrfolks reserve the rights to change prices without prior notice.

Resale Policy

By placing an order you agree that that item purchased is for personal use only and not for resale.

Pre-order Policy

At Norrfolks we occasionally offer you to purchase certain items by pre-ordering them. This means that you are reserving your item by paying for it in advance, before we start the production with our manufacturer. The main reason why we have this option is to avoid excessive stock and encourage a more sustainable consumption approach to buy on demand. Delivery times can vary and are usually stated on the product page, but can take approx. up to 6 weeks. Our 30-day return and exchange policy applies to all pre-ordered items.

Made to Order Policy

At Norrfolks we craft some of our fine jewelry products specially for you on request. This means that we start the production process after you placed an order and thereby requested the product to be made. Your payment will be activated once we have shipped the item to you. Some of our fine jewelry designs, as well as, all engagement rings, wedding bands and eternity bands are made-to-order items. Such items are described in text as “made to order” on the product page of the product. Currently, we cannot accept requests for express orders.

Payment

Norrfolks accepts credit or debit card payments via Visa and MasterCard. In some countries we offer invoice payments, direct debit and direct bank transfer options through our payment provider Klarna. Klarna is a 3D secure, PCI certified, encrypted payment system that processes all payments for Norrfolks. By placing your order on our website you agree to Klarna’s User Terms and confirm that you have read Klarna’s Privacy Notice. Extra charges from Klarna may apply depending on the payment method, but will be stated during checkout. Charges by Klarna for late payments may apply.

Your invoice will be activated once your order has been shipped. For ready-to-ship items this will be within 1-2 days from receiving the order and for made-to-order items at the end of the designated delivery time. Money will not be drawn from your account until activation of your invoice.

When paying by card you may be asked to provide your card number, the name of the cardholder, its period of validity and the CVC code. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. There is no extra charge for card payments.

We at Norrfolks do not store any credit card or other financial information. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. This encrypts and protects the data you send to us over the internet. If SSL is enabled you will see a padlock at the top of your browser, which you can click on to find more information about the SSL digital certificate. Please make sure that the URL on top of your browser begins with “https” and not “http” which means you are in secure mode.

Shipping

We offer complimentary shipping on all orders.

All parcels are shipped trackable, fully insured and require signature and/or ID proof upon delivery or pickup.

Delivery Times Sweden 

Orders are shipped within 1 to 2 business days following the day the order was placed. Once your order has been completed and transferred to our carrier PostNord, you will automatically receive an Email or text message with your tracking number and more information about your delivery. Parcels shipped to Sweden will be delivered to a PostNord service point and can be picked up within 14 days of delivery.

Delivery Times European Union

Orders are shipped within 3 to 7 business days following the day the order was placed. Once your order has been completed and transferred to our carrier DHL Express, you will automatically receive an Email or text message with your tracking number and more information about your delivery. Parcels shipped to countries within the European Union will be delivered to the door by DHL Express. You always have the possibility to organize the details around your delivery beforehand with DHL Express directly.

Ready-to-ship Items

Items marked as ready-to-ship on the product page are in stock items and can be shipped within 1 to 2 business days to Sweden and 3 to 7 business days to countries in the European Union.

Made-to-order Items

Items marked as made-to-order on the product page are crafted on demand specifically for you with a delivery time of 4-6 weeks. Please review the delivery time of your made-to-order item carefully before placing your order.

Engagement & Wedding Items

All engagement rings and wedding bands are crafted on demand specifically for you with a delivery time of 6 weeks. Please review the delivery time of your engagement ring or wedding band carefully before placing your order. We are currently unable to offer express delivery, however if you have a pressing date request, please get in touch with customer service to see if we are able to help you.

Tracking Parcels

All parcels are shipped insured and are trackable with either PostNord or DHL. When your order has been shipped you will receive a tracking number via text message and/or email which you can use to track your order status. In case you have not received a tracking number, please reach out to customer service.

Transport Insurance

We insure each parcel from the time it enters transit until it is delivered to you, or until you pick it up at your nearest postal service point. All orders require a signature or ID check upon delivery, at which point you become responsible for the shipment. If you have specified a recipient other than yourself for the delivery, you also accept that the third party’s signature is sufficient proof of delivery and fulfillment by us.

Alternative Shipping Address

During checkout you can specify an alternative shipping address, for example your office address as the shipping address. Please note, if you choose to pay with Klarna Invoice you need to state your registered address as the shipping address.

Changing Shipment Information

Should you need to change the recipient name or shipping address on the parcel, please contact customer service to proceed. Kindly note that this request is only submitted by Norrfolks and is up to PostNord or DHL to implement. The fee for a name or address change is 200 SEK / 20 EURO and is to be paid via PayPal invoice.

Unclaimed Parcels

For parcels delivered to a PostNord service point you have 14 days to pick up your parcel. After 14 days your parcel will be returned to us. For all unclaimed parcels we charge 300 SEK / 30 EUR for all fees in connection with the returned delivery and handling costs. The fee will be deducted from the returned order refund or be invoiced afterwards.

Missing Parcels

If your parcel is lost or stolen in transport a claim will need to be filed with PostNord or DHL. The claim process may take up to 60 business days. During this time Norrfolks is not liable for the package nor able to send you a replacement or issue a refund. Once the claim has been processed Norrfolks will send you a replacement as soon as possible. If this regards a made-to-order item kindly note that there might be an additional waiting time while your new item is being made.

If your parcel is lost or stolen while under transportation, please contact us as soon as possible by sending an email to info@norrfolks.com and we will start the claim process. 

Returns and Exchanges

Norrfolks offers 30-day exchanges or 30-day returns for a full refund on all jewelry including ready-to-ship items, made-to-order items and rings from our Engagement & Wedding Collection.

Sweden

All returns and exchanges are free of charge within Sweden, meaning that both the return shipping and the shipping of any replacement item(s) is covered and provided by Norrfolks.

European Union

Within the European Union, customers are obliged to organize and pay for the return shipping. Please note that Norrfolks is not responsible for packages lost or stolen in transit coming back to us and we therefore recommend that you use a trackable and insured shipping service.

Requirements

For the return or exchange to be accepted the item(s) must be in unused condition, undamaged, unaltered, without scratches and in original packaging, including diamond certificates where applicable. Any returns must be shipped/postmarked within 30 days of being received.

Personalized items, such as engraved rings, or items resized, damaged or modified by third party jewelers, cannot be returned or exchanged.

Note that it is not possible to return or exchange items purchased online to our Stockholm showroom.

Ready-to-Ship Items

Jewelry items marked as ready-to-ship can be exchanged within 30 days of delivery for the same design in a different color or size, provided the price remains the same. If you wish to exchange your order for a different design you can instead return your item for a refund and place a new order for the desired item. All exchanges are based on stock availability and are shipped from us to you free of charge.

Made-To-Order Items

If you wish to exchange a made-to-order item for another size or color we will start the production of your new desired item once we have received your return. The expected delivery time for the new item is between 4 to 6 weeks. Each customer is permitted one (1) exchange or return of a made-to-order item. Any additional items purchased are considered final sale once the first item has been returned.

Engagement & Wedding Items 

If you wish to return or exchange a ring(s) from our Engagement & Wedding Collection please reach out to our customer service and we will guide you through the process. Engagement and wedding rings must return to us in unused condition, undamaged, unaltered, without scratches and in original packaging, including diamond certificates where applicable. Rings that have been engraved, resized, damaged or modified by third-party jewelers are not eligible for exchange or return. Each customer is permitted one (1) exchange or return from our Engagement & Wedding Collection. Any additional rings purchased from our Engagement & Wedding Collection are considered final sale once the first ring has been returned. Kindly note that engraved and/or resized rings, even when performed by Norrfolks, cannot be returned. Customized rings such as rings that have been ordered with a larger diamond size or different diamond shape than otherwise offered on the Norrfolks website, are special orders and cannot be returned. Our resizing policy and warranty still apply for customized rings.

Register Your Return or Exchange

Email us at info@norrfolks.com to register your return or exchange and we will provide you with further instructions.

For a return to be processed, please provide us with your order number and reason for the return.

For an exchange to be processed, please provide us with your order number, the item you wish to exchange, as well as, the new item and size you wish to change to.

Refunds

We shall as soon as possible, if under the jurisdiction of our return policy, refund you the full value that you have paid for the returned or exchanged item(s). Refunds are authorized only by us and processed by our payment provider Klarna. Refunds are made to the original purchaser’s credit card or bank account and can take up to 10 business days to show up on your account, from the time they have been approved. Because we carefully control each returned item prior to processing a refund or exchange, we allow ourselves up to 10 business days for authorizing a refund.

Quality Control

Norrfolks will at all times control the returned items prior to processing the refund or exchange. All of our diamonds may be tested for their authenticity and their lab-grown origin. If damage, harm or alteration is caused to a purchased jewelry piece or a diamond piece by you or a jeweler or any other third party, our return policy and warranty will not apply, and the item will not qualify for a return, exchange or refund.

Products

Lab-grown Diamonds

Norrfolks sells jewelry items with diamonds of laboratory origin. This means that our diamonds are as real as mined diamonds but instead of being extracted from earth, they are grown in a laboratory. Norrfolks lab-grown diamonds have the exact identical chemical, physical and optical properties as mined diamonds and are graded in the same way by the International Gemological Institute IGI. Norrfolks lab-grown diamonds are NOT diamond simulants like cubic zirconia or moissanite stones.

We at Norrfolks may describe and advertise our lab-grown diamonds with the following words: lab-grown, laboratory-grown, lab-created, cultivated, sustainably grown, eco-friendly, eco-conscious, earth-friendly, above-ground, man-made, conflict-free.

Norrfolks diamonds above +0.30ct are accompanied with a grading certificate issued by the International Gemological Institute IGI.
By placing your order on our website you agree to buying laboratory grown diamond(s) and not mined diamond(s).

White Gold Jewelry

Our white gold jewelry is coated with rhodium, customary with all white gold product standards. This rhodium coating can wear off over time, however, can be renewed by us for a fee. If you wish a re-coating of your jewelry pieces, please send a request to customer service.

Warranty

Norrfolks offers a 3-year warranty on all jewelry which includes pieces from our Engagement & Wedding Collection, as well as, from our Fine Jewelry Collection.

Our warranty covers any defects in manufacturing and workmanship. If your piece, covered by this warranty, fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion.

Please keep in mind that only original, unaltered and unmodified pieces are covered by this warranty. It is therefore important that any modifications, such as, resizing and engraving are performed by Norrfolks only.

The warranty does not cover lost diamonds, workmanship by a third party or any damages caused by accident, improper care, negligence, or normal wear and tear over an extended period of time and use. Damages not covered under this warranty may be repaired for a fee determined by the severity of the damage. 

Kindly note that all jewelry pieces need to be handled with great care. We advise you to not wear our pieces during exercising, showering, cleaning, swimming, sleeping, gardening or similar. Please follow our Care Guide for advice on how to take care of your jewelry.

Within the first 3 years of your purchase of a ring(s) from our Wedding & Engagement Collection we offer a complimentary Check-Up of your ring which includes a prong inspection, polish and professional clean of your ring. White gold rings will additionally be coated in a new layer of rhodium to regain shine.

After your first Check-Up we will happily offer this service for a cost of 1.500 SEK / 150 EUR and encourage you to do so regularly. Please bear in mind that a polish can be performed up to four times only.

Claims and Defective Items

If you receive an item that is damaged or faulty you have the right to enter a claim with us. Please write us an email at info@norrfolks.com as soon as possible to report the claim and if you can, please attach a photograph of the damaged or faulty product. We will first assess if the damage or fault can be repaired. If this is not possible we will replace the item for you. In case we cannot replace the item, we will refund you the full amount. In all cases we will ask you to send the item back to us in original packaging, including diamond certificates where applicable. In order to return a defective item, we will provide you with a prepaid return shipping label.

Deviations

Due to the workmanship and manufacturing process, the measurements, weight and gold color of our items may differ slightly from the information provided with each item. The length of chains can vary up to +/- 0.5cm, the measurements of width or thickness of items can vary up to 0.2mm and the weight of items can vary up to +/- 10%. Diamond carats of uncertified stones, which are all diamonds under 0.30ct, can vary up to +0.05ct or -0.02ct. Diamond carats of certified stones can vary up to +0.08ct, which means that certified diamonds will either be equal or higher than the stated carat weight provided with the item.

Intellectual Property Rights

All intellectual property rights, such as trademarks and copyright, on the site and in the material published are owned by or licensed to Norrfolks and its affiliates. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Norrfolks. You may not modify the material in any way, without the prior written permission of Norrfolks.

User Content

The Norrfolks website may include user generated content, e.g. from social media applications. Norrfolks does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.

Privacy Policy

When purchasing a product on the site you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance to Norrfolks privacy policy in order to fulfill our agreement to you as a customer. All personal information saved at the site will be handled with the utmost care. 

Norrfolks treats all personal information confidential and it will not be sold or used for any other purposes than to process and fulfill your purchase and ensure the best service possible. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above.

You have the right to request access to your data and if there is anything wrong you may have it changed or removed. If this is the case, send us an Email clearly stating your name, Email address and a short description of the matter.

When completing a purchase you have the option to opt out of any promotional information or newsletters from Norrfolks. Or if you no longer wish to receive information that is not necessary to fulfill your purchase, please unsubscribe directly in the Emails by clicking the “Unsubscribe” button in the footer of the mailing in question or contact us via email at info@norrfolks.com. For security reasons, we do not store any payment information in our database.

Cookies

A cookie is a file sent from a website, for example from norrfolks.com to your computer where it is stored either in memory (session cookies) or as a text file (text-based cookies). Cookies are used to store login information and your shopping cart while browsing around with us. If your browser is set to not accept cookies, you will not be able to make any orders on our site. You can easily change this in the settings in your browser. Please note that we do not use cookies to store personal information about you.

Termination

Norrfolks reserves the right to terminate your account and/or use of the site at its sole discretion. For example if Norrfolks suspects that you have in any way breached the Terms and Conditions. Such termination can be made without prior notice.

Liability

Norrfolks responsibility for errors in connection to delivery is limited to existing conditions of sale. Norrfolks bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm. Part of the services mediated through the site are maintained by outside organizations.

Where Norrfolks acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. Norrfolks cannot be held responsible for any damage caused from using, or not being able to use, the site.

Norrfolks cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Force Majeure

Norrfolks have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, Norrfolks will attempt to resolve all issues in a timely manner.

Governing Law

These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.

Latest Update

These Terms and Conditions were last updated on 2022-06-22.

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