How Can We Help?

We’re here to help Monday-Friday, 9am to 6pm CEST. Email us and we’ll reply within a day.

How Can We Help?

We’re here to help Monday-Friday, 9am to 6pm CEST. Email us and we’ll reply within a day.

Frequently Asked Questions

What can I do if the item I want is out of stock?

While we’re working on a restock, we recommend you to sign up to the waitlist of the item you’d like to purchase. You will get an email from us as soon as the item is back in stock. You can find the waitlist button on every item that is out of stock.

How can I track my order once shipped out?

Sweden: Our parcels are trackable all the way from us to you. Once your order leave our warehouse, you will receive a tracking number via SMS or Email which you can use to track your order on PostNord’s website: https://tracking.postnord.com/. If you do not receive an SMS or Email, please contact us at info@norrfolks.com to get your parcel ID number in order to track it.

European Union: At this time our logistic partner, PostNord, does not provide you with the tracking ID since the parcel is leaving Sweden. If you’d like to have the tracking number please contact us at info@norrfolks.com and we’ll provide you with the tracking number so you can track the parcel in your country.

How long is the delivery time for made-to-order?

Wedding collection: Estimated delivery in 6 weeks

Made-to-order items: Estimated delivery in 6 weeks

Initial Necklaces / Pendants: Estimated delivery in 4 weeks

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities.

Do you have any physical retailers?

We don’t have any retailers or stores, instead we sell to you directly through our online store. This is a part of our business model and by cutting out retailers we are able to offer you high quality to an affordable price.

Are the products offered in additional colors or materials?

The individual product pages will show you the available colors each product is offered in, ie. Yellow or White Gold. 

Our products are not offered in Silver material.

Do you offer any discounts or promotions?

We’re already offering you the highest quality at a friendly price. By cutting out the middlemen and selling directly to you through our online store, we pass the savings onto you. We occasionally offer discounts to our newsletter subscribers, make sure to sign up if you like to be included. Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time, as far as we have stock and are not applicable to previously placed orders.

How do I know my ring size?

We recommend you to buy our ring sizer for the most accurate result. The cost of the ring sizer will be deducted from your purchase once you place an order and use the code provided with the ring sizer.

Buy the ring sizer here.

Can I re-size or engrave my wedding ring?

Yes! When purchasing your ring from our Wedding collection, one-time resizing is included with your purchase. Should you need any further resizing for your ring, a 450 SEK / 45 EURO cost is applied to be paid via PayPal invoice.

Should you wish to add an engraving to your Wedding collection ring after you have received it, we are happy to help you with this! The cost for engraving is 450 SEK / 45 EURO cost to be paid via PayPal invoice.

How do I take care of my jewelry?

Even though our jewelry is made for everyday wear of durable 14k and 18k solid gold it is important that you take gently care of it. We advise you to remove your jewelry from household work, gardening, weight training or similar activities. Mechanical pressure can deform rings or loosen stones. Please avoid chemicals or liquids that may react with gold or stones.

Read more in our Care Guide here.

FAQ

What can I do if the item I want is out of stock?

While we’re working on a restock, we recommend you to sign up to the waitlist of the item you’d like to purchase. You will get an email from us as soon as the item is back in stock. You can find the waitlist button on every item that is out of stock.

How can I track my order once shipped out?

Sweden: Our parcels are trackable all the way from us to you. Once your order leave our warehouse, you will receive a tracking number via SMS or Email which you can use to track your order on PostNord’s website: https://tracking.postnord.com/. If you do not receive an SMS or Email, please contact us at info@norrfolks.com to get your parcel ID number in order to track it.

European Union: At this time our logistic partner, PostNord, does not provide you with the tracking ID since the parcel is leaving Sweden. If you’d like to have the tracking number please contact us at info@norrfolks.com and we’ll provide you with the tracking number so you can track the parcel in your country.

How long is the delivery time for made-to-order?

Wedding collection: Estimated delivery in 6 weeks
Initial Necklaces / Pendants: Estimated delivery in 4 weeks
Made-to-order items: Estimated delivery in 6 weeks

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities.

Do you have any physical retailers?

We don’t have any retailers or stores, instead we sell to you directly through our online store. This is a part of our business model and by cutting out retailers we are able to offer you high quality to an affordable price.

Are the products offered in additional colors or materials?

The individual product pages will show you the available colors each product is offered in, ie. Yellow or White Gold. 

Our products are not offered in Silver material.

Do you offer any discounts or promotions?

We’re already offering you the highest quality at a friendly price. By cutting out the middlemen and selling directly to you through our online store, we pass the savings onto you. We occasionally offer discounts to our newsletter subscribers, make sure to sign up if you like to be included. Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time, as far as we have stock and are not applicable to previously placed orders.

How do I know my ring size?

We recommend you to buy our ring sizer for the most accurate result. The cost of the ring sizer will be deducted from your purchase once you place an order and use the code provided with the ring sizer.

Buy the ring sizer here.

Can I re-size or engrave my wedding ring?

Yes! When purchasing your ring from our Wedding collection, one-time resizing is included with your purchase. Should you need any further resizing for your ring, a 450 SEK / 45 EURO cost is applied to be paid via PayPal invoice.

Should you wish to add an engraving to your Wedding collection ring after you have received it, we are happy to help you with this! The cost for engraving is 450 SEK / 45 EURO cost to be paid via PayPal invoice.

How do I take care of my jewelry?

Even though our jewelry is made for everyday wear of durable 14k and 18k solid gold it is important that you take gently care of it. We advise you to remove your jewelry from household work, gardening, weight training or similar activities. Mechanical pressure can deform rings or loosen stones. Please avoid chemicals or liquids that may react with gold or stones.

Read more in our Care Guide here.