Shipping

SHIPPING


Sweden: 1-3 business days
Europe: 2-5 business days

Free shipping to Sweden and EU orders over 1000 SEK / 100 EUR
Orders placed Monday-Friday before 11:00 am CET will ship same day (exception of Swedish national holidays). Orders placed on weekends will be shipped the following Monday.


For orders under 1000 SEK / 100 EUR:
Sweden: 59 SEK/ 6 EUR shipping rate, delivers in 1-3 business days
EU: 79 SEK/ 8 EUR shipping rate, delivers in 2-5 business days

All orders are shipped insured by PostNord (Swedish postal service) with the service “REK”.

Made-to-order items with special shipping policy:

Wedding collection: Estimated delivery in 6 weeks
Initial Necklaces / Pendants: Estimated delivery in 4 weeks
Modern Dome Ring: Estimated delivery in 4-6 weeks
Bold Stacking Ring: Estimated delivery in 4-6 weeks

Please note, when purchasing a made-to-order item, we always start production of the rings when we have received payment from the customer. If you have paid with an invoice via Klarna then you will need to pay when Klarna informs you. We hope this is not a problem.

SHIPPING TO SWEDEN

Once your package leaves our warehouse you will receive an SMS or Email notification that
your parcel is on its way. The parcel will arrive within approx. 1-2 business days. “Rek 1:klass”
is a service that delivers your order to the nearest PostNord service point and you will be
notified via SMS or Email once your order is ready to be picked up.

SHIPPING WITHIN EU

Once your package leaves our warehouse you will receive a SMS or Email notification that your parcel is on its way. The parcel will arrive within approx. 2-8 business days, depending on the country of destination. The delivery method can vary by country which we have no control over. We strongly suggest that you contact your local post office if you would like to receive more information on the method of delivery.

TRACKING PARCELS

All parcels are trackable through the methods provided by PostNord. When your order has left
our warehouse you will receive a tracking number via SMS or Email which you can use to track
your order status. In case you have not received a tracking number, please reach out to us at
info@norrfolks.com.

INSURANCE

We insure each parcel from the time it enters transit until it is delivered to you, or until you picked it up at your nearest postal service point. All orders require a signature or ID check upon delivery, at which point you become responsible for the shipment. If you have specified a recipient other than yourself for the delivery, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by us.

ALTERNATIVE SHIPPING ADDRESS

During checkout you can specify an alternative shipping address, for example your office address as the shipping address. Please note, if you choose to pay with Klarna Invoice you need to state your registered address as the shipping address. This is for your safety as a customer.

ADD/CHANGE SHIPMENT INFORMATION

Should you need to change the recipient name or shipping address on the parcel, please
contact info@norrfolks.com to proceed. Please note that this request is only submitted by
Norrfolks and is up to PostNord to implement. The fee for a name or address change is 200
SEK / 20 EURO paid via PayPal invoice.

UNCLAIMED PARCELS

Please make sure to pick up your parcel within 14 days, otherwise your parcel will be returned
back to us. For all unclaimed parcels you will be charged 300 SEK / 30 EUR for all fees in
connection with the returned delivery and handling costs. The fee will be deducted from the
returned order refund or be invoiced afterward.

MISSING PARCELS

If your parcel in transport becomes missing then a claim will need to be filed with PostNord. The claim process may take up to 60 business days. During this time Norrfolks is not liable for the package nor able to send a replacement order to you. Once the claim decision has been made, Norrfolks will contact the customer with update and procedure.