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Our Jewelry Services

We offer a range of Services to ensure your jewelry look at their best at all times. Our Services are available for all rings from our Engagement & Wedding Collection and selected pieces from our Fine Jewelry Collection. All Services are exclusively performed by Norrfolks skilled master goldsmiths and partners.

Processing Timelines

The processing time for all Services are approximately 4 weeks from the day we have received your piece.

Service Shipping

Resize
  • If the size of your engagement ring or wedding band isn’t quite right, we offer 1 complimentary resize per ring from from our Engagement & Wedding Collection up to 3 EU sizes up or down within 30 days of delivery.
  • Any additional resize or resize requests after the 30-day mark will cost 800 SEK / 80 EUR / 80 GBP / 80 USD.
  • If your resize request is outside of our resize allowance, you may need to reset your ring for an additional cost.
  • Kindly note that Full Eternity Bands and Forever Bands cannot be resized and must be exchanged.
  • Email us at info@norrfolks.com to initiate a resize or reset request and we will provide you with further instructions.
Engraving

  • We offer complimentary engraving of rings from our Engagement & Wedding Collection on purchase or within 30 days of delivery.
  • You can also purchase an engraving for your ring after the 30-day mark. The price for engraving is 600 SEK / 60 EUR / 60 GBP / 80 USD per ring, excluding shipping fees.
  • The processing time of an engraving is up to 4 weeks when performed after purchase.
  • Our engraving is exclusively made by hand in a cursive font and we allow up to 25 characters including spacing. It is possible to engrave letters, numbers and signs as well as some available symbols.
  • Kindly note that engraved rings cannot be returned and we can only offer engraving on rings from our Engagement & Wedding Collection.
  • Email us at info@norrfolks.com to initiate an engraving and we will provide you with further instructions.

Re-Coating
  • This service is only available for white gold jewelry pieces.
  • Your white gold jewelry piece will be coated in a new layer of rhodium to regain shine and its chrome-like color.
  • The price for a re-coating is 900 SEK / 90 EUR / 90 GBP / 90 USD per ring, excluding shipping fees.
  • Email us at info@norrfolks.com to initiate a re-coating and we will provide you with further instructions.
Check-up
  • Your jewelry piece will be inspected, cleaned and polished.
  • The first Check-Up is complimentary for all rings from our Engagement & Wedding collection within the 3-year warranty period.
  • White gold jewelry pieces will additionally be coated in a new layer of rhodium to regain shine.
  • The price for this service is 1.500 SEK / 150 EUR / 150 GBP / 150 USD per ring, excluding shipping fees.
  • Please bear in mind that a polish can be performed up to 4 times only.
  • Email us at info@norrfolks.com to initiate a check-up and we will provide you with further instructions.
Refurbishment
  • Your jewelry piece will be refurbished as close as possible to its original condition.
  • Prices for refurbishments are suggested depending on the condition of the piece and each case is evaluated individually.
  • Please note that under the refurbish process we cannot guarantee that your jewelry piece will look exactly how when you first received it, however it will look as close to new as possible.
  • Email us at info@norrfolks.com to initiate a refurbishment request and we will provide you with further instructions.
Repair
  • We assist you with a repair of your jewelry piece, if possible.
  • If not covered under warranty, an estimated cost of repair will be provided and confirmed prior to any physical assessment.
  • Prices for repairs are suggested depending on the severity of the damage and each case is evaluated individually.
  • Email us at info@norrfolks.com to initiate a repair request and we will provide you with further instructions.
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