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Returns & Exchanges

We offer returns and exchanges within 30 days upon receipt, exceptions do apply. 

All items must be returned in their original packaging, including diamond certificates where applicable, unworn and in the condition received within 30 days after delivery.

Items showing any signs of wear such as scratches or dents will not be accepted for a return or exchange.

Returns within Sweden
  • For Swedish Orders, all returns and exchanges are free of charge, meaning that both the return shipping and the shipping of any replacement item(s) is covered and provided by Norrfolks.
  • Email us at info@norrfolks.com with your order number to register your return or exchange and we will provide you with further instructions.
Returns from Europe

  • For European Orders, customers are obliged to organize and pay for the return shipping.
  • Please note that we are not responsible for packages lost or stolen in transit coming back to us and we therefore recommend that you use a trackable and insured shipping service.
  • Email us at info@norrfolks.com with your order number to register your return or exchange and we will provide you with further instructions.

 

Returns from the US
  • For US Orders, customers are obliged to organize and pay for the return shipping.
  • Please note that we are not responsible for packages lost or stolen in transit coming back to us and we therefore recommend that you use a trackable and insured shipping service.
  • Any import taxes and duties paid will not be refunded by us and you will need to contact your local customs office to reclaim any import taxes and duties paid.
  • Email us at info@norrfolks.com with your order number to register your return or exchange and we will provide you with further instructions.
Returns from the Rest of the World
  • For International Orders, customers are obliged to organize and pay for the return shipping.
  • Please note that we are not responsible for packages lost or stolen in transit coming back to us and we therefore recommend that you use a trackable and insured shipping service.
  • Any import taxes and duties paid will not be refunded by us and you will need to contact your local customs office to reclaim any import taxes and duties paid.
  • Email us at info@norrfolks.com with your order number to register your return or exchange and we will provide you with further instructions.

Exceptions

Exchanges

If you want to exchange an item for a different style or color, please return it and place a new order.

Resizes

Cancellations

Orders may be canceled or refunded up to one hour after placing your order. After this time, unfortunately we are unable to amend the order, such as changing size, metal, diamond type, or adding products. If your order hasn’t been shipped, we are still able to amend any personal details, such as your shipping address.

Register Your Return or Exchange

Email us at info@norrfolks.com with your order number to register your return or exchange and we will provide you with further instructions.

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