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SHIPPING
Which countries do you ship to?

We ship to Sweden and every country within EU plus the following countries outside of EU: USA, Australia, Canada, Japan, Switzerland, and Norway.

How much is the shipping cost within Sweden?

Free shipping on all orders above 1000 SEK.  Shipping is 59 SEK for orders under 1000 SEK.

How much is the shipping cost within EU and outside of EU?

Free shipping on all orders above 100 EUR.  Shipping is 8 EUR for orders under 100 EUR.

When will my parcel arrive within Sweden?

The parcel will arrive within approximately 1-2 business days.

When will my parcel arrive within EU?

The parcel will arrive within approximately 2-5 business days, depending on the country of destination.

When will my parcel arrive outside of EU?

The parcel will arrive within approximately 4-6 business days, depending on the country of destination.

RETURNS AND EXCHANGES
In how many days can I make a return/exchange?

We give you the right to return or exchange your purchase within 30 day from the date you received the product. For the return to be accepted the item must be unused and not damaged.

How does it work to make a return/exchange?

Send an e-mail to info@norrfolks.com and specify what you want to return/exchange together with your order number. When we received your e-mail you will get further instructions on how to proceed with the process.

Is there any shipping costs when I return or exchange?

In Sweden there are free returns/exchange. In EU and outside of EU the customer will be responsible for the return/exchange shipping costs.

PURCHASE AND PAYMENTS
Can I make a purchase from Norrfolks?

We approve purchases from Sweden and every country within EU plus the following countries outside of EU: USA, Australia, Canada, Japan, Switzerland, and Norway.

Which payment methods do you accept?

All our customers can choose to pay with credit card by Pay Pal, Stripe or a PayPal account. Our Swedish customers can also choose to pay with credit card, invoice, part payments or bank Internet payment by Payson.

Which currencies can I make a purchase at your webshop?

Prices on the site are selectable in the currencies SEK and EURO. You are billed in the currency that you have selected at the time of purchase.

What happens if the purchase confirmation did not reach me?

The purchase is complete once you have receive a purchase confirmation from us. In case you have not received an e-mail from us after your purchase was placed, please contact us at info@norrfolks.com.

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