Norrfolks is looking for a Client Advisor to join the team in Stockholm (full time). As Client Advisor at Norrfolks, you will act as an ambassador for the brand, working to offer high-quality and personal service to our clients in our newly opened showroom in Stockholm. With a strong passion for best-in-class service, you will go the extra mile to assist and guide our clients in the selection of their perfect Norrfolks engagement ring, wedding band or fine jewelry piece.
- Deliver superb service to showroom customers
- Create and maintain long-term relationships
- Deliver excellent customer service on mail, chat and phone
- Host video appointments for customers globally
- Work individually and as part of a team to reach sales targets
- Plan and execute daily showroom operations
- Host pop-ups or events in different locations
- Act as an ambassador for Norrfolks
- Prove Brand and product knowledge
- Plan and execute efficient workflows individually and as part of a team
- Work towards company standards and goals
- Work towards KPIs and business goals
- Follow the Norrfolks guidelines and high standards for treating clients
- Previous experience of high-end service from a strong lifestyle brand
- Knowledge of jewelry and diamonds is a big plus
- Passionate about helping customers
- Ability to educate customers and offer style advise
- Driven and results-oriented
- Able to multitask and solve issues smoothly
- Structured and well-organized
- Having a positive attitude at all times
- Agile and dynamic with an open mindset
- Social and outgoing with a strong interest in people
- Outstanding communication skills
- Curious to understand customer needs
- Willing to go the extra mile
- Flexible schedule, happy to work evenings and weekends
- Fluent in Swedish and English, additional languages are a plus
The position is based at the Norrfolks Stockholm Showroom with an immediate start. As we interview candidates on an ongoing basis, we ask you to kindly send your application as soon as possible and no later than September 15th 2022.
Apply by sending your resumé and cover letter to firstname.lastname@example.org with the subject “Client Advisor”.
Norrfolks is an independent fine jewelry brand with a progressive approach to luxury. Based in Stockholm, the label sets out to reinvent timeless classics with a modern take and a sustainable mindset. Norrfolks was founded as an online-based brand in 2017 and opened a private, by appointment only, show space in 2022.